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Privacy policy


DPTSI PRIVACY POLICY & Terms of Service


Doctor's Physical Therapy and Sports Institute (“Sponsor”, “we”, “our”, or “us”) respects the privacy needs and concerns of our patients and visitors. This Privacy Policy describes the personal information we collect, how we use it, the safeguards we have in place to protect it, and how you can control our use of it. By using dptsi.org (the “Website”), you agree, without limitation or qualification, to be bound by this Privacy Policy.



SMS Terms of Service

  1. SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.


Types of SMS Communications:

If you have consented to receive text messages from Doctor's Physical Therapy & Sports Institute, you may receive messages related to the following (provide specific examples):

  • Appointment reminders
  • Follow-up messages
  • Billing inquiries
  • Promotions or offers (if applicable) {If you see the customer selected a conversational use case, do not add this reference to your email thread; instead, make sure the customer adds the matching use cases to this portion of the Terms info}.
  • Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. Acuña at Doctor's Physical Therapy & Sports Institute on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from DPTSI at any time."

  1. Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.


Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].

Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

  1. Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

  1. Opt-In Method:

You may opt in to receive SMS messages from Doctor's Physical Therapy & Sports Institute in the following ways:

  • Verbally, during a conversation
  • Patients may Opt-in by completing the Contact Us form on our online form on our Contact Us page:  https://dptsi.org/contact-us/, checking the SMS consent checkbox before submitting the form.  Patients may also provide verbal consent when scheduling appointments by phone or in person.
  • By filling out a paper form
  • Mobile opt-in, SMS consent, and phone numbers will not be shared with third parties or affiliates for marketing purposes 

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

  1.  Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)

  • Additional Options:
  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

  1. Standard Messaging Disclosures:

  • Message and data rates may apply.
  • You can opt out at any time by texting "STOP."
  • For assistance, text "HELP" or visit our Privacy Policy page at https://www.dptsi.org/privacy/.
  • Message frequency may vary

           


By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Doctor's Physical Therapy & Sports Institute. This includes SMS messages for conversations (between employees), conversations (external).

  • Message frequency varies.
  • Message and data rates may apply.
  • See privacy policy at https://www.dptsi.org/privacy/. 
  • Patients opt in by completing the Contact Us form on our website and checking the SMS consent checkbox before submitting the form.
  • The SMS disclosure is displayed immediately adjacent to the checkbox.
  • SMS text messages from Doctor's Physical Therapy & Sports Institute may regard appointment reminders, scheduling confirmations, therapy updates, home exercise reminders, billing notifications, and other patient care communications. 
  • Reply STOP to opt out at any time. Reply HELP for assistance.



Who May Use the Website

  • The Website is not intended for users under the age of 18. We do not knowingly collect Personal Information from minors.
  • The Website is intended for users in the United States. Users from the European Union or other jurisdictions governed by different privacy laws should not disclose Personal Information to us.
  • By submitting information, you consent to the application of United States law to the use and disclosure of your information.



Collection and Use of Personal Information

Purpose:  We may collect Personal Information (such as your name, address, email, or phone number) when you:

  • Purchase, order, return, or request information about our services.
  • Contact customer service.
  • Register for an account on the Website.
  • Enter contests, sweepstakes, or respond to surveys.
  • Provide comments or suggestions.


This information enables us to process transactions, verify identity, and deliver services.


Other Uses of Personal Information

We may also use Personal Information to:

  • Improve our services and patient experience.
  • Combine with publicly available information or partner data to personalize communications.
  • Inform you about products, services, and events that may be of interest.



Promotional Information and Marketing Materials

  • You may opt in to receive emails, calls, or mail about services, promotions, and offers.
  • You may opt out at any time (see Privacy Preferences/Opt‑Out below).
  • Data Sharing: Mobile opt-in, SMS consent, and phone numbers will not be shared with third parties or affiliates for marketing purposes.
  • No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. 
  • Text messaging opt‑in data and consent will not be shared.
  • Reply STOP to opt out at any time. Reply HELP for assistance.



Disclosure of Personal Information

We may share Personal Information with:

  • Service providers who manage operations on our behalf (e.g., shipping providers).
  • Law enforcement or judicial authorities when required by law.
  • Third parties in the event of a business sale, transfer, or merger.


We will not disclose your telephone number, credit card account information, or email address for marketing purposes.



Access to Personal Information by Companies That Work With Us

  • Service providers may access Personal Information only as needed to perform their functions.
  • Delivery providers (e.g., USPS, UPS) may receive shipping information solely for delivery purposes.



Legal Disclosures

We may disclose Personal Information without consent:

  • To comply with legal obligations (search warrants, court orders).
  • To protect public safety.
  • To assist in debt collection.



Access to Personal Information

  • You may request access to the Personal Information we hold about you. See Contact Us below for instructions.
  • User Rights: You may contact DPTSI to access, update, or delete your data.



Privacy Preferences / Opt‑Out

You may opt out of marketing or promotional communications at any time.  Reply STOP to opt out at any time. Reply HELP for assistance.  Contact us to update your preferences.



Visiting the Website

  • You may visit the Website without identifying yourself.
  • We may collect IP addresses, browser type, operating system, and time spent on the Website to monitor and improve performance.



Cookies and Tracer Tags

  • Cookies may be used to enhance your browsing and shopping experience.
  • Tracer tags (Clear GIFs/Web Beacons) may be used to understand Website usage.
  • You may disable cookies, but some functionality may be limited.



Security of Personal Information

We maintain administrative, technical, and physical safeguards to protect against unauthorized access, use, or disclosure. While no system is 100% secure, we take reasonable measures to protect your information.



Secure Shopping

  • Orders placed on the Website use SSL encryption to protect your information.
  • If your browser does not support SSL, you will not be able to place orders online.



Passwords

  • Online access to your Personal Information is protected with a password you select.
  • We recommend you do not share your password.
  • We will never request your password in unsolicited communications.



Privacy Policy Modifications

We may update this Privacy Policy to comply with new laws or reflect changes in our practices. Updates will be posted on this page.



Contact Us

If you have questions about our handling of Personal Information, please contact us:

  • Email: dptoutpatient@gmail.com
  • Phone: (956) 205‑2704



Last Updated: July 7, 2026